If product was received damaged or not as described, please send us some pictures or videos, so we could well understand your problem, then solve them for you ASAP. 110v 1.5kw commercial nonstick electric 16 pcs mini round waffle machine this item can be shipped to united states, canada, united kingdom, china, mexico, germany, japan, brazil, france, australia, russian federation, denmark, romania, slovakia, bulgaria, czech republic, finland, hungary, latvia, lithuania, malta, estonia, greece, portugal, cyprus, slovenia, sweden, south korea, indonesia, taiwan, south africa, thailand, belgium, hong kong, ireland, netherlands, poland, spain, italy, austria, bahamas, israel, new zealand, philippines, singapore, switzerland, norway, saudi arabia, ukraine, united arab emirates, qatar, kuwait, bahrain, croatia, malaysia, chile, colombia, costa rica, panama, trinidad and tobago, guatemala, honduras, jamaica, antigua and barbuda, aruba, belize, saint lucia, barbados, brunei darussalam, bolivia, ecuador, cayman islands, sri lanka, luxembourg, maldives, oman, peru, viet nam, uruguay.